Should you have a complaint against the company then the following process will be followed in dealing with that complaint;
- Any complaint should be addressed to: Mr B J Temple, Temples London Limited, Glenask House, Popeswood Road, Binfield, Berkshire, RG42 4AD
- If your complaint is initially made orally you will be asked to submit a written report outlining the complaint to the person listed in 1 above. This is to ensure we fully understand exactly what your complaint is and have a written record of it.
- When the written report has been received you will be contacted within 7 days with our understanding of the circumstances leading to the complaint. You will have the opportunity to make any comment relating to our understanding.
- This first stage of our complaints handling procedure will involve full consideration of your complaint by Mr B J Temple on behalf of Temples London Limited. You will receive the outcome of the investigation undertaken, as well as the proposed actions, or if that is not possible, an update on what is happening with your complaint, within 28 days of receipt of your written complaint. We will try to resolve the complaint to your satisfaction. If you are happy with the outcome of Mr B J Temple’s investigation the matter will conclude.
- For the second stage if we cannot agree on how to resolve the complaint you will have the opportunity to take your complaint to the final stage of our complaints handling procedure.
- All complaints from consumers and businesses should be addressed to the Centre of Dispute Resolution: CEDR Solve, The International Dispute Resolution Centre, 70 Fleet Street, London, EC4Y 1EU t 020 7536 6060 f 020 7536 6061 e [email protected] www.cedr-solve.com